Multi-national e-commerce company Amazon have announced that 3 000 jobs will be made available to South Africans, with the positions of virtual customer service associates and technical services available to anyone with a matric certificate.
The 3 000 jobs – which will bring Amazon's total contribution to the South African workforce to 7 000 – are focused around providing 24/7 support to customers in North America and Europe.
New jobs will bring offerings in SA to 7 000
Andrew Raichlin, director of Amazon Customer Service in South Africa, said that South African labour is proving highly valuable to the company's efforts to ensure constant support services.
"We are thrilled with the talent in South Africa and we are excited to add 3 000 skilled jobs this year in customer service, and to help keep people working during this unprecedented time," he said
"The new jobs reflect our continued commitment to South Africa's economic development, and I am proud to have South Africa be a growing part of our ability to deliver a great experience to Amazon customers around the world and provide employees with the opportunity to work safely from home."
What do you need to qualify and apply?
In order to qualify, make sure you meet the following criteria:
Completed Matric/Grade 12/NQF Level 4 qualification or higher;
- Excellent command of English; and[*]Are a South African citizen.
In order to apply, you need to view open positions at www.amazon.jobs, filtering by location and typing: 'South Africa' to view the open positions.
Employees will assist with technical support
In your role at the Amazon, you would be dealing with customer inquiries pertaining to technical fault complaints to getting people set up with popular home management device Alexa.
"The technical positions will support customer inquiries on devices, digital and Alexa," Amazon said the ad.
"These roles will require candidates to translate technical information and provide instructions to help Amazon customers trouble shoot issues. Since these will be virtual roles, applicants will also need a private, quiet workspace and an existing and dedicated internet connection, according to Amazon specifications."